CTI provides ISO20000 internal auditor training services related to management system standard training, and ISO20000:2011 information technology service management system. This standard will enable companies to evaluate their ability to manage service delivery, measure their service levels, and evaluate performance. IT service providers face the persistent pressure of "delivering high-quality services at the lowest cost". Whether it is an IT service provided by an internal IT department or an external organization, it is difficult to align with the needs of its business and customers. ISO20000:2011 will help companies reduce operational risks, meet contractual and customer demand for IT services, improve service quality and deliver the best value.