1. Quality Management System

The Company has established a comprehensive quality management system, and conducted hierarchical management for it. The quality management work of the Group is coordinated by the QHSE department, and implemented by business units, subsidiaries, and operational branches.

2. Laboratory Quality Control

We strictly implement the quality management requirements of the Group through quality inspection, special verification, internal verification, management assessment, and other methods to ensure the accuracy and authenticity of testing data. And we standardize the quality supervision work of the Group and regularly carry out quality supervision and inspection in accordance with the internal system documents of  Quality Supervision and Management Measures for Laboratories and Risk and Opportunity Management Procedures for Laboratories. We adopt hierarchical management for the laboratories. The laboratory leader and product line leader are responsible for quality improvement and rectification.

To standardize the quality supervision and inspection work, the Group has formulated the Quality Supervision and Inspection Management Measures of CTI to ensure that the testing/calibration activities carried out by each laboratory can meet the requirements of laws and regulations, qualification recognition institutions, accreditation institutions, and other important stakeholders, and reduce compliance risks. To ensure service quality, we have set quality goals such as report accuracy, report timeliness, customer satisfaction, and 0 Level 2 or above accidents for each subsidiary.

3. Improving the Management of Quality Professionals

The Company is aware of the importance of building a high-quality and high-level team of quality professionals. We provide specialized training for quality professionals and establish an internal talent pool to strengthen the talent reserve of quality professionals. We strictly adhere to the relevant principles and regulations of the Group's Quality Professional Management Measures to carry out quality professional training and assessment selection. We have formulated the External Reviewer Incentive Management System to encourage employees to join external reviewers, encourage employees to go out and broaden their horizons, enrich themselves, improve their skills, and drive them to a new level.

We provide training for quality professionals through a combination of online and offline methods. During the reporting period, the Group held a total of 23 offline quality training sessions, including Laboratory Accreditation/Qualification Certification Internal Auditor Training and Quality Supervisor Training. A total of 692 employees participated in offline quality training, with a total of 7,472 hours of training hours and a training satisfaction rate of 94.39%. The Group held a total of 9 online live quality training sessions, including courses such as Internal Double Random Training and Promotion and Implementation of Group Quality Supervision and Inspection Management Measures. A total of 923 employees participated in the online quality training, with a total of 3,291 training hours and a satisfaction rate of 96.36%. The Group also held multiple online recorded training sessions, with a total of 37,765 participants and 16,279.92 training hours.

During the reporting period, the group added 58, 19, and 6 junior, intermediate, and senior internal auditors, and the group also added 27, 13, and 5 junior, intermediate, and senior reviewers, respectively. At present, there are 701 auditors in the three regions of the group, including 267 in the southern region, 198 in the northern region, and 236 in the eastern region. In order to strengthen knowledge and skills, and maintain the sustainability of personnel qualifications, the Group's QHSE Training Center organizes ISO 17025 internal auditor training courses across the country, targeting laboratory leaders, testing engineers, R&D engineers, QA, report clerks, customer service, technical support, business personnel, and all other personnel.

CTI Quality Management System

4. Enhancing Professional Strength

CTI has CNAS and CMA qualifications. And CTI is a CCC designated accrediting authority, as well as the EU NB designated accrediting authority and national certification authority recognized by Singapore.

We have become an APSCA Full Member, an EU CE designated accrediting authority for PPE products, a FOSTA accredited inspection agency, and an authorized testing agency by the South African National Bureau of Standards. We have also obtained the “CCC certification” for a complete set of toys and strollers, as well as laboratory qualifications for testing.

CTI Certification has obtained numerous international and domestic authoritative qualifications in the field of sustainable development. It is the only domestic institution that has obtained the qualification of the Global Carbon Commission (GCC), an evaluation institution recognized by the EPD (China), an authorized verification institution by the International Climate Bond Initiative (CBI), and an AA1000 sustainable development verification institution.

The Medical BU of the Group has been awarded the qualification of "GLP Laboratory" by the State Food and Drug Administration (SFDA). Comprehensive qualification recognition ensures that the Company provides high-quality services to its customers at a more professional level.

5. Guaranteeing Independence, Impartiality and Honesty

CTI establishes a committee to maintain fairness in accordance with various systems such as the Procedures for Ensuring Independence, Impartiality and Honesty, to carry out supervision, review, and standardization of certification business, and to ensure the independence and impartiality of inspection and testing work. And through regular training, continuously strengthen the familiarity of certification personnel with the certification system, and provide professional ethics and code of conduct education to certification personnel.

In accordance with the United Nations Convention against Corruption and other international conventions and practices, the integrity management technical guidance document of Transparency International, relevant national laws and regulations and customer integrity requirements, we have formulated the Integrity Manual, which supplements and strengthens the requirements for anti-corruption and commercial bribery in the Code of Business Conduct. We strictly manage business ethics and uphold the brand philosophy and credibility values that the company values from an institutional and technical perspective throughout.

6. Tamper Proof System of Experimental Data

In order to avoid tampering of experimental data, CTI uses the LIMS system to ensure that all operations will be completed via online system. On the one hand, tracking samples during the flow process through codes and barcodes ensures that most product brands, manufacturers, and other labels are not visible, ensuring that personnel involved in each stage cannot know the actual provider or demand customers of the samples, effectively avoiding fraudulent behavior such as modifying data. On the other hand, all original records and data need to be uploaded to the LIMS system or automatically captured by it. Once electronic format data is generated, it cannot be tampered with, effectively avoiding the phenomenon of collusion among various links for data fraud. Any change behavior will leave a modification record in the system, so that the quality management department can detect abnormalities and trace them.